Support
Need a hand? Most answers are below. If you can't find what you're looking for, we're an email away.
Contact us
We're a small team and we reply to every message, usually within a couple of days.
hello@wandercoon.comFrequently asked questions
How do I get help or report a bug? +
Email us at hello@wandercoon.com. Tell us your device model and iOS/Android version, and describe what happened — screenshots help a lot. We read every message.
Wandercoon is not counting my steps. +
Make sure you granted health permission (Apple Health on iOS, Health Connect on Android). Only steps recorded automatically by your phone's motion sensor count — manually entered steps are ignored. If steps still don't appear, try reopening the app after a short walk.
Does it read my health data? +
Only your step count, and only with your permission. Nothing else is accessed, and your raw step data never leaves your device. See our Privacy Policy for details.
How do I manage or cancel Wandercoon+? +
Subscriptions are billed by Apple or Google. Manage or cancel anytime from your App Store account (Settings → your name → Subscriptions) or Google Play (Profile → Payments & subscriptions → Subscriptions).
How do I get a refund? +
Refunds are handled by Apple and Google. Request one through reportaproblem.apple.com (App Store) or Google Play. If you are an EU consumer, your statutory rights still apply.
I changed phones. How do I keep my progress? +
Create an account in the app (with your email) to back up and sync your progress to the cloud, then sign in on your new device. Without an account, progress stays only on the original device.
How do I delete my account and data? +
You can delete your account from within the app, which removes your synced data from our systems. You can also email hello@wandercoon.com and we will take care of it.
See also our Privacy Policy and Terms of Service.